You and your general practice (YYGP)

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.

Your Practice Charter

NHS England » You and your general practice

GP online consultations are changing
We have a new system called Patient Triage which is easy and simple to use, with fewer questions.
Contact your GP for non-urgent queries and receive a response within 2 working days.
We are always trying to help you gain access to appointments, particularly over the telephone.
We want to ensure patients get the advice they need at the right time from the right person the first time they contact the surgery.
We hope many of you will find this very helpful.

 

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Page last reviewed: 24 October 2025
Page created: 05 November 2020