Our consultation time is 10 minutes; if you need longer, consider booking a double appointment. Examples include:
- you need an interpreter
- you have more than 1 problem
- you are pregnant and are booking your antenatal appointment (only to be booked with Dr Ohletz or Dr Arthur)
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this wil be arranged for you.
GP Access Hubs
If no appointments are available you will be offered an appointment or telephone consultation with one of the GP Access Hubs (see below).
- Vauxhall GP Access Hub located at The South Lambeth Road Practice
- Oval GP Access Hub Located at the Vassall Medical Centre
- Streatham GP Access Hub located at Streatham High Practice
- Herne Hill Access Hub located at Herne Hill Group Practice
Our GP Access Hubs offer appointments seven days a week:
12:00–20:00 Monday to Friday
08:00–20:00 Weekends and Bank Holidays
Contact us to book an appointment with GP ACCESS HUBS.
- Please remember that appointments last 10 minutes only so it would be helpful if you brought one problem at a time.
- At the time of booking your appointment you will be asked for the reason to make sure that you will be booked with correct member of the clinical team. This is to save you time and the NHS resources.
- If you cannot attend your appointment please make sure you cancel it in advance (at least 2 hours before appointment time) so we can offer the slot to someone else who needs it. Click here for our "Did Not Attend Policy".
- Be on time. If you are more than 10 minutes late the clinician will not see you. If you are between 5 and 10 minutes late you may need to wait to be seen, the clinician will firstly see patients who have arrived on time.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Real life-threatening emergencies
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions
For immediately serious conditions such as the following, GO TO (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.