Configure Appointment Details

GP online consultations are changing

We have a new system called Patient Triage which is easy and simple to use, with fewer questions.

Contact your GP for non-urgent queries and receive a response within 2 working days.

We are always trying to help you gain access to appointments, particularly over the telephone.

We want to ensure patients get the advice they need at the right time from the right person the first time they contact the surgery.

We hope many of you will find this very helpful.

Click here If you are contacting us about a medical, administrative or prescription issue.

Checking Your Condition Before Booking an Appointment

You do not need to see a GP for every condition, you could see a different clinician or your local pharmacist.

Many conditions can be dealt with without the need to see your GP.

Your local pharmacist can give advice on many minor ailments and NHS provides an alphabetical symptom checker.

Or alternatively you can use the NHS 111 Online - Check your symptoms

Book an Appointment

Our surgery offers appointments with a variety of healthcare professionals, including GPs, Advanced nurse practitioner ,clinical pharmacists, or physiotherapists, are available based on your needs.

Appointments can be conducted face-to-face, via telephone, or online during Practice Open Hours..

Ways to book

Telephone: 0203 831 22 90

Physician Associate Appointments

Physician associates are healthcare professionals with a generalist medical education, who work alongside doctors providing medical care as an integral part of the team.

Physician associates are practitioners working with a dedicated supervisor and are able to work independently with appropriate support.

Physician associates can see many of the things traditionally booked with a doctor. Current exclusions are babies under 3 months and patients with learning disabilities.

Nurse Appointments

See a Nurse for dressings and removal of stitches, blood pressure checks, cervical smears, follow-up contraception injections, childhood & adult immunisations, injections (eg: B12), asthma reviews, diabetes reviews, and NHS Health checks.

Physiotherapy Appointments

See a First Contact Physiotherapist (FCP) for persisting musculoskeletal problems as well as sports injuries. To book an Appointment, please telephone Reception using the options above.

For other physiotherapy services, for details of Online physiotherapy support or self-referral to Guys and St Thomas’ Hospital physiotherapy service.

Practice Pharmacists

See a Practice Pharmacist for medication reviews, queries about your medication, blood pressure reviews and cholesterol management. To book an Appointment, please telephone Reception by dialling the telephone number: 0203 831 22 90

Missed or Late For Your Appointments

Our Rules

At the time of booking your appointment you will be asked for the reason to make sure that you will be booked with correct member of the clinical team. This is to save you time and the NHS resources.

If you are late the following will apply:

Up to 10 minutes late – you will be seen, but may have to wait quite some time if the clinician has already called in the next patient.
More than 10 minutes late – the receptionist will ask you to re-book your appointment.

If you cannot attend your appointment please make sure you cancel it in advance (at least 2 hours before appointment time) so we can offer the slot to someone else who needs it. Click here for our "Did Not Attend Policy".

Life Threatening - Go to A&E

Please visit A&E or call 999 if you have any of the following symptoms.

Check it's not an emergency

Call 999 now for any of these:

Signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest
Signs of a stroke - face dropping on one side, can’t hold both arms up, difficulty speaking
Sudden confusion (delirium) - cannot be sure of own name or age
Suicide attempt - by taking something or self-harming
Severe difficulty breathing - not being able to get words out, choking or gasping
Heavy bleeding - spraying, pouring or enough to make a puddle
Severe injuries - after a serious accident
Seizure (fit) - shaking or jerking because of a fit, or unconscious (can’t be woken up)
Sudden, rapid swelling - of the lips, mouth, throat or tongue
Labour or childbirth - waters breaking, more frequent intense cramps (contractions), baby coming, or just born

Find further support on the NHS 111 website

Get further support

Home Visits

If you are housebound and need to see a doctor, please call on 0203 831 22 90, between 8am to 10:30am. if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Out of Hours

Page last reviewed: 21 May 2025
Page created: 05 November 2020